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Submissions & Reports

Responding to the Royal Commission into Historical Abuse in Care’s redress findings

As noted, the Cabinet paper recording Cabinet’s approval of these initial records improvements

was published recently:

2023-05-31-Cabinet-paper-Immediate-projects-report-back.pdf (

Paragraphs 51-93 relate to records. This paper also describes the interim listening service

proposal (currently being referred to temporarily as ‘survivor experience service’).

The work got some funding in Budget 2023. The CRU proactively publishes its budget

allocations – records figures are at the bottom of this page: Summary of 2023/24 funding for

Crown Response Unit | Crown response to the Abuse in Care Inquiry


As part of these improvements the CRU has worked with organisations to produce Shared

Redaction Guidance to improve consistency across agencies in redactions of care leavers’

records when requested by individuals who have been in ‘care’. This guidance does not

represent the full extent of current efforts to improve access to ‘care’ records. It is only the first

output of this work and it focuses on an issue that survivors and the Royal Commission have

highlighted most frequently. The guidance aims to shed a light on redaction processes

according to current laws.

This has been published on our website and sent to agencies and non-state organisations.

Organisations that have already indicated their intention to use the guidance include: Oranga

Tamariki; Ministry of Social Development – Historic Claims Unit; Ministry of Education –

Sensitive Claims; Ministry of Health, Whaikaha, and the Methodist Church Archives of New


We have also created a page on our website with information for survivors and care leavers

about accessing their records, including information on what to expect when making a request

for records, common reasons why redactions are made, recordkeeping issues they may come

across, and information on where to access supports.