Archives New Zealand, Summary of Lessons Learnt from AIMS
In 2019, Te Rua Mahara o te Kāwanatanga Archives New Zealand initiated the Archival Integrated Management System (AIMS) Project to replace Archway.
In February 2022, the new Collections Search tool was launched, with several technical issues leading to poor user and staff experience. Ongoing issues with poor functionality, bugs, and unplanned disruptions in service caused increasing levels of dissatisfaction.
In October 2022, ForeConsulting was contracted to undertake a lessons learnt review, which identified several critical areas of focus for successful implementation. This has now been released publicly and can be read here.
ARANZ welcomes the release of this report in full and the attached learnings which will be implemented by Archives New Zealand over time.